Cemtek Systems - Return Material Authorization (RMA) Request
Diagnostics to Dynamics - Your satisfaction is our priority!
If you're looking to initiate a return or request a repair service, you've come to the right place. Please share specific details about your instrument, including its model and the nature of the issue you're experiencing, and we'll ensure it’s addressed promptly and effectively.
RMA Request form
Upon successful submission of this form, you should receive acknowledgment within 24 hours.
If you do not receive a reply within that time-frame, please email CSIsales@cemteks.com directly.
Please read our RMA Policy below.
Workshop Hours
Mon | 08:00 am – 05:00 pm | |
Tue | 08:00 am – 05:00 pm | |
Wed | 08:00 am – 05:00 pm | |
Thu | 08:00 am – 05:00 pm | |
Fri | 08:00 am – 05:00 pm | |
Sat | By Appointment | |
Sun | By Appointment |
RMA Policy
- Rate: $220 / hr + parts
- There is a minimum Service Fee of $500 for ancillary part repairs or $1000 for analyzer repairs. Cemtek requires an initial Purchase Order for established customers in the amount pertaining to the customer's equipment prior to diagnosing. This service fee may be waived if the customer opts for repair or evaluation confirms a valid warranty claim. For customers without established NET (Net Payment Terms) agreements, a credit card or ACH payment are alternative options upon approval.
- If the repair cost exceeds the PO value, an amended PO may be needed. A CSI representative will contact you at that time to review all options.
- If your request is an EMERGENCY, there is a $1,500.00 ER fee to move your unit to the front of the repair line. This is separate from the Service Fee or repair costs.
- 30% restocking fee on all standard, in stock orders. All materials must be returned in original packaging within 30 days of delivery date.
- Custom orders and materials are non-returnable.
- Customer is responsible for shipping fees.
- Return shipping will be billed at cost + 10% unless unless return shipping details are provided.
- The above applies unless customer has been given prior written authorization by Cemtek Systems stating otherwise.
- Upon submitting the above form, an RMA will be emailed to you along with mailing instructions.
ADDITIONAL INFORMATION
Packing Instructions
Submitting your Request
Submitting your Request
To help ensure damage-free delivery, please securely package your analyzer. We recommend using a protective case with a foam insert that fits snugly around your equipment. If you do not have a protective case, a double-walled box can be a suitable alternative. Make sure to surround the unit with at least two inches of firm packing material, such as bubble wrap, or another impact-absorbing material to protect it during transit.
Submitting your Request
Submitting your Request
Submitting your Request
When explaining the issue please be as detailed as possible. Some problems encountered in the firld may be difficult to duplicate. Any specifics you provide will aid our service technicians in repairing your equipment.
RMA Number Required
Submitting your Request
Existing Service Requests
Before returning a product for a refund, replacement, or repair, you must obtain a Return Material Authorization (RMA) number. Products sent back without an RMA number may be refused and returned to the sender, or may result in unnecessary processing delays.
Existing Service Requests
Existing Service Requests
Existing Service Requests
If you have questions regarding an existing service request, please call (732) 493-6370 or you may email CSIsales@cemteks.com. Please include your RMA # in the subject line.
Unclaimed items
Existing Service Requests
Unclaimed items
Please be advised that Cemtek Systems service policy for items held for 90 days or longer and left without an agreement to proceed with repair or a return to your facility will be subject to disposal at CSI's sole discretion.
Are you sure?
Existing Service Requests
Unclaimed items
Many analyzer issues can be resolved without it being returned by discussing them with one of our Service Engineers. Feel freet to give us a call at (888) 400-0201. We may be able to resolve your issue over the phone. If after contacting us you still feel it’s necessary to return your analyzer, fill out the form and submit. We will be happy to take a look.
Cemtek Systems
1750 Brielle Ave unit b 2, Ocean Township, NJ 07712, USA
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